Privacy Policy

Privacy Policy Overview for Agape Store

At Agape Store, operated by Bruna Santos Fortunato da Silva (CNPJ 53.518.356/0001-88), your privacy and data security are top priorities. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or interact with our online store at agapestore28.lojavirtualnuvem.com.br and other related platforms.

Why This Privacy Policy Matters

Understanding how your personal data is handled empowers you to make informed decisions about your interactions with our store. It also ensures compliance with applicable data protection laws, including Brazil’s General Data Protection Law (LGPD).

Key Definitions

  • Personal Data: Any information that identifies or can identify you, such as your name, CPF, date of birth, IP address, etc.
  • Sensitive Personal Data: Information revealing racial or ethnic origin, religious or political beliefs, health data, biometric data, and more.
  • Data Processing: Any operation on personal data, from collection and storage to sharing and deletion.
  • Data Protection Laws: Legal regulations governing the use and protection of personal data, including LGPD.

How We Collect Your Data

We collect data through various means:

Direct Data Collection

  • Contact information: Name, phone number, email address, city, and state.
  • Communications: Messages you send via forms, including questions, complaints, or feedback.

Automatic Data Collection

  • Browsing Data: IP address, browser type, operating system, device model, pages visited, time spent on the site.
  • Location Data: Geolocation information when accessing the store.
  • Preferences & Interests: Data inferred from your browsing behavior.
  • Cookies and Similar Technologies: Small files stored on your device to improve site functionality, personalize your experience, and enable targeted advertising.

Use of Your Personal Data

We use your data to:

  • Facilitate product and service purchases.
  • Confirm or update your information.
  • Customize your shopping experience and communications.
  • Send marketing messages through various channels (phone, SMS, email).
  • Comply with legal obligations and protect our rights.
  • Prevent fraud and enhance operational security.

Note: Our platform is intended for users aged 18 and over. We do not collect sensitive personal data.

Sharing Your Data

Your personal data may be shared with:

  • Service Providers & Partners: For operations like hosting, customer support, marketing, fraud prevention, and order fulfillment. These partners may be located in Brazil, the U.S., Argentina, or other countries.
  • Business Transactions: In case of mergers, sales, or reorganizations involving our company.
  • Your Authorized Third Parties: If you choose to share your data with them.

We never control or endorse third-party sites linked from our store and encourage you to review their privacy policies separately.

Data Security

We implement appropriate technical and organizational measures to safeguard your data. However, no system is completely secure. If you suspect any security breach related to your account or data, please contact us immediately.

Your Rights Regarding Your Data

You have the right to:

  1. Confirm whether we process your personal data.
  2. Access your data.
  3. Request correction of inaccurate or incomplete data.
  4. Request anonymization, blocking, or deletion of unnecessary or unlawfully processed data.
  5. Request data portability to another service provider, respecting commercial confidentiality.
  6. Withdraw your consent at any time.
  7. Obtain information about data sharing.
  8. Be informed about consequences if you refuse consent.

We may require identity verification before fulfilling requests to protect your privacy.

Cookies and Tracking Technologies

  • Cookies help us collect anonymous traffic data and personalize your experience.
  • You can manage or disable cookies via your browser settings.
  • We also use pixel tags/Web beacons to measure marketing campaign performance.
  • You can opt out of behavioral advertising tracking on platforms like Facebook, Google, and Bing.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on the store with the revision date updated. Significant changes may be communicated via email or site notifications. Continued use of the store after updates means acceptance of the revised policy. If you disagree, please discontinue use.

Contact Information

For questions or to exercise your data rights, contact:

Bruna Santos Fortunato da Silva Email: [email protected] Phone: +55 11 98359-6449

This Privacy Policy reflects our commitment to protecting your data and ensuring a secure and trustworthy shopping experience at Agape Store.